Returns & Exchanges

We want you to feel confident about your purchase. Eligible merchandise may be returned when it is unworn, unwashed, unused and in original condition with all original tags and packaging attached.

Starting a return

Contact support@shoppalmettomoon.com with your order number, the item you want to return and the reason for the request. Our team will confirm eligibility and provide instructions. Items returned without authorization may experience delays.

Return condition

Products must be free from fragrance, cosmetics, deodorant, pet hair, stains, wear or alteration. Footwear must be returned in its original shoe box, protected inside a separate shipping container. Items that do not meet these requirements may be declined.

Final sale and exclusions

Items marked final sale, personalized products, intimate goods, opened beauty products, gift cards and certain promotional merchandise are not eligible for return unless defective. Product-specific exceptions will be shown on the applicable product page.

Refund timing

After an approved return is received and inspected, the refund is issued to the original payment method. Original shipping charges are not refundable unless the return resulted from our error. Financial institutions may require additional business days to post the credit.

Exchanges

Because availability changes quickly, the most reliable exchange method may be to return the original eligible item and place a new order for the preferred size or color. Our team can explain the best option for your order.