Frequently Asked Questions

How quickly will my order ship?

Most in-stock orders are prepared within one to three business days. Sales, launches and holidays may require additional time.

How do I track my package?

A tracking link is emailed when your order ships. Allow up to 24 hours for the carrier to display the first scan.

Can I change or cancel an order?

Contact us immediately. We cannot guarantee changes after an order enters fulfillment, but we will review the request whenever possible.

Can one product appear in several collections?

Yes. A graphic performance shirt may appear in Men’s, T-Shirts, New Arrivals and a seasonal collection. Multiple categories make products easier to discover without creating duplicate inventory.

How should I choose a size?

Review the product description, available measurements and our Size Guide. Fit can vary by brand and style. Contact customer care when you need help comparing sizes.

What if an item sells out?

Inventory is updated regularly, but popular sizes and colors can sell quickly. Select another variation or check back for availability. Adding an item to the cart does not reserve it until checkout is completed.

Are colors exactly the same as the photographs?

We use clear product photography, but screen settings, lighting and material texture can affect how colors appear. Minor differences are normal.

How do promotional codes work?

Enter a valid code during checkout before placing the order. Unless stated otherwise, promotions cannot be combined, applied retroactively or redeemed for cash.

How can I contact Palmetto Moon?

Email support@shoppalmettomoon.com or call (+1) 719-793-3898. Include your order number when the question concerns a purchase.