Contact Us
Our customer care team is here to help with product questions, sizing guidance, order updates, shipping concerns, returns and general information. Please include your order number when contacting us about an existing purchase so we can assist you efficiently.
Palmetto Moon LLC
1950 Hanahan Road
North Charleston, SC 29406, USA
Phone: (+1) 719-793-3898
Email: support@shoppalmettomoon.com
Customer service hours
Messages are reviewed during normal business hours, Monday through Friday, excluding major U.S. holidays. Most inquiries receive a response within one to two business days. During seasonal sales and holidays, response times may be slightly longer.
Before you contact us
For the fastest answer, visit our Shipping & Delivery, Returns & Exchanges and FAQ pages. These resources explain processing times, tracking, eligibility requirements and the information needed to begin a return.
Order support
If your package appears delayed, arrives damaged or contains an incorrect item, contact us promptly. Include your name, order number, a short description of the issue and clear photographs when relevant. We will review the details and explain the available resolution.
